Privacy policy

Information We Collect

• Name: For identification and personalized service.
• Email Address: To facilitate communication and provide updates or responses.
• Phone Number: For direct contact and support.

How We Collect Information:
We collect information through the following methods:
1. Directly From You:
When you fill out forms (online or physical) for our services.
During interactions, such as phone calls, emails, or in-person visits.
2. Online Platforms:
Through our website, via contact forms or service requests.
3. Consent-Based Sources:
When you voluntarily provide information during consultations or program enrollments.

All information is gathered with your consent and in accordance with privacy policies to ensure your data is handled securely and responsibly

How We Use Your Information
We use the information we collect to:
1. Provide Services:
Facilitate access to housing, connect you to other helpful resources, and other aid.
2. Communicate With You:
Respond to your inquiries, provide updates, and ensure you are informed when a technician is on the way to your appointment.
3. Personalize Support:
Assess your specific needs and tailor assistance to help you the best way we can.
4. Ensure Quality and Compliance:
Maintain accurate records for service delivery and comply with legal and regulatory obligations.

Your information is used solely for the purpose of providing and improving our services while ensuring your privacy and confidentiality.

Do We Share Information with Third Parties?
We only share your information with third parties under the following conditions:
1. With Your Explicit Consent:
Information is shared only when you provide clear, written consent for specific purposes.
2. To Provide Services:
Information may be shared with trusted partners or service providers (e.g., plumbing companies assisting or utility providers) to deliver the support you need.
3. To Comply with Legal Obligations:
We may share information if required by law, such as in response to a subpoena or other legal process.
4. To Protect Rights and Safety:
Sharing information is permitted to prevent harm or protect the rights and safety of individuals, consistent with legal requirements.

We do not sell your information to third parties. All shared data is handled securely and only for purposes aligned with providing you with the best possible support and services.

SMS Communication

We appreciate your trust in us. Your Privacy is our top priority. Rest assured that we will never share, sell, or trade your personal information, including phone numbers and SMS consent, with any third parties under any circumstances. Your data remains secure with us.

Data Protection

We implement security measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights

You can access, correct, or delete your personal data by contacting us at 205-517-7800. .

If you have questions or concerns about this policy, please contact us at 205-517-7800.